VoIP (Voice over Internet Protocol) is a cost-effective alternative to traditional phones and private branch exchange (PBX) systems. In the earliest days of VoIP solutions, call quality was lower than landline calls. But with the evolution of digital technology, the quality improved significantly. The popularity of VoIP has grown tremendously over the last few years. Over time, VoIP trends will undoubtedly offer Nextiva competitors businesses benefits that the VoIP pioneers could only dream of. This article lists upcoming VoIP trends.
Immense UCaaS Growth
Businesses find cloud phone systems more cost-effective than maintaining in-house networks with internet accessibility. It is why the UCaaS (unified communications as a service) market is projected to grow to $24.8 billion by 2024.
The companies incorporating UCaaS will have a competitive edge over the Nextiva competitors as it provides quick access to crucial business data and audio and video communication via internet-ready devices while focusing on critical business functions. In addition, cloud-based UC platforms are easily scalable and less likely to become obsolete. Data recovery becomes much more manageable with everything being stored on the cloud.
Omnichannel
Flexible VoIP and future VoIP systems will enable companies to break down silos and formulate a customer-centric communications strategy. New technologies will turn the VoIP call data into an integral part of an omnichannel approach to a unified customer experience. Regardless of where customers interact with the enterprise, next-gen VoIP could promote consistency by turning the data from calls into actionable, searchable tests.
Moreover, omnichannel support will make queries on text, social media platforms, websites, and other channels available to call centers. It enables visibility of previous interactions of companies with their customers on all channels, allowing seamless conversations for the customers in the future.
Artificial Intelligence and Sentiment Analysis
One of the most promising trends the VoIP industry can witness shortly is using Artificial Intelligence (AI) in VoIP services. AI-powered analytics, along with sentimental analyses based on natural language processing, will help companies analyze customers’ calls and extract valuable insights into what customers feel.
It can be done by processing the words exchanged on VoIP calls and comprehending the meaning, emotions, and opinions expressed by customers. Classifying and organizing the comprehended meaning or emotions can make previously unstructured data actionable.
VoIP Security
With voice becoming another vital application of the company’s data network, VoIP security becomes more central. The security risks include intercepted calls, unauthorized use of the system, using VoIP systems to hack other systems, social engineering attacks, or data theft.
In addition to passwords, multi-step authentication, encryption, and biometrics, the future VoIP industry trends concerning security may utilize blockchain technologies to decentralize control over the system.
Conclusion
Knowing the future VoIP technological trends and their applications can help companies understand how they could affect businesses. Moreover, adopting these technological trends enables a company to stand out among Nextiva competitors. The developments in the VoIP industry offer radically higher call quality and flexible integration with the full suite of communication channels businesses use. Moreover, VoIP trends make it easier for companies to offer customized VoIP services to clients.